Shipping Policy

Exchange/Return Policy

Cancellation Policy

Privacy Policy

Security Policy

Shipping Policy

  1. We provide FREE Delivery for all orders across India.
  2.  Orders are dispatched within 24-48 hours during business days.Public holidays and weekends are not considered business days.
  3. Deliveries are dependent upon shipping partners & the location of the delivery thereon. It takes between 1-7 days to reach a customer's location "after" dispatch. In Metro cities normally the package gets delivered within 1-2 days.
  4. The Whatsapp account will receive the dispatch information with tracking number.

*Exceptions can be during peak festive season or restricted & remote locations. Please do reach out to us in case of any urgency so we can review possibilities to expedite.

Exchange/Return Policy

Uniqstree follows a Customer  Friendly policy to ensure your purchases are free of stress. We are always with you before and after your purchase.
 Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following Terms and Conditions.
When can you request Exchange/Return & Refund

1.Didn't Like the Outfit on You: No Worries incase you didnt like the Outfit on yourself, we shall be happy to exchange/return it with any other outfit of your choice or take return of the same. 
2.Size Exchange: - Please always refer to the available size chart provided for each of our products to avoid/eliminate ordering wrong sizes for yourself. 
We also offer customization with respect to Size/Length/Sleeves & Necklines to leave no room for issues with fittings.
However, in case you still ordered incorrect size of the article or the customer has any size issue with the product delivered then he/she needs to mail us at contact@uniqstree.com or whatsapp on 8595220085  within 24 Hours from the date of delivery. If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to borne by the customer in advance that is Rs 300. Please Note: Reverse pick-up might not be available on few Pincodes. In this case customer is requested to send back with customer name and mobile on it.  Customer gets a valid store credit note, only when the desired size of the product is not in stock, which you can use in next 3 Months on the UNIQSTREE website. Please make sure that you use the credit in one go.
 3. Quality Defect/ Damaged Product: - Our quality is checked thoroughly before Shipping - however in an unfortunate event you find any “defect” or “damage” in our product, the same needs to informed to us within 24 hours of the delivery. We will help exchange/return the product if it passes our through audit/checks at the warehouse. For any unavoidable reason if exchange is not possible or available for the quality check passed item ,a store Credit Note would be issued against it. The credit note will be emailed to you, which you can use in next 3 Months on the UNIQSTREE website. Please make sure that you use the credit in one go. 
4. Incorrect Order Sent: - Though multiple quality checks are run before shipping the product however due to some reason if still any incorrect order is sent out, kindly inform us within 24 hours of the delivery .We take full responsibility of exchanging it with the original ordered product with expedited timelines. 
Note: Opening Video of the parcel for the first time is mandatory in all the scenerios otherwise we will not be able to proceed with the exchange.  
How can you request Exchange/Return& Refund
If your exchange/return reason matches with the above, please follow the steps to process Exchange/Return request.
  • Please raise the Exchange/Return Request with reasons/pictures on Exchange/Return Request link (Link in the Footer of Uniqstree) within 24 hours of receipt of the product.
  • Once the Exchange/Return Request is approved, we will Reverse pick the product. Kindly keep the product ready in its original state along with Tags for our delivery partner to pick up. 
  • Once Product is received at the warehouse, it further goes through inspection process & if passed exchange/return is accepted.
  • Incases of Returns, Refunds will be  made in the form of Store Credit note worth the order amount with a 3 Months validity, the same will be sent to the email address/whatsapp.
  • For any kind of Exchange/Return an advance amount of INR 300 would need to be borne by the customer and incase of refund the same amount would be deducted from the amount to be refunded.
  • Kindly refer to below conditions, falling under which makes the Exchange/Return/Refund/Discount Credit infeasible.


Conditions Under Which Return/Exchange/Refund is Not  Allowed

      There are certain circumstances under which Uniqstree would not accept Exhange/Return. The following are the parameters that must be met for validating  Exchange/Return/Refund. Below conditions overrides any parameter/condition that coincides with the above-mentioned policies.
    • Clearance/Sale product cannot be Returned/Exchanged/Refunded.
    • The product must be unused & should not have any stain, sweat, or body odor on it.
    • No return shall be entertained if the Saree is purchased with Fall & Pico and/or additional Pre Drape Option.
    • Blouses are not considered for Exchange/Return/Refund:- Once the blouse is delivered to the customer, it is considered as the final sale involving no options of return/exchange/refund, so customers are requested not to place any return or refund requests post a blouse purchase.
    • Product for which extensive Customization in Size & Length is requested by customer is not eleigible for Exchange/Return/Refund


    IMPORTANT NOTES
    • Exchange/Return  is allowed only once per order.
    • Reverse pickup happens in 1-3 days and since loads of couriers must be combined the reverse transit may take up to 3-15 days. Some remote locations in Kashmir or the Northeast may even take up to 21 days to return the product. We would appreciate your patience and cooperation during this time.
    • We also need an unboxing video sent on whatsapp +918595747807 along with Order# to claim a exchange/return of the product. Failing to provide which will make these requests invalid.

    Cancellation Policy

    Any cancellation requests will be accepted before the order is shipped. We intend to ship products post 24 hours of order receipt during the non-peak season. 

    If unfortunately, you have to cancel an order, kindly do so within 24 hours from the time of placing the order. Please log in to your account & click on the “Request Cancellation “option against the order number you want to cancel or mail us at contact@uniqstree.com.

    For Prepaid order if an  an order is Cancelled before we ship – we can Refund in the form of instant storecredit worth the order amount. 

    Cancellation by Uniqstree


    Uniqstree reserves the right at its sole discretion to refuse or cancel any order. Reasons that may lead to order cancellations are unavailable quantities, errors in product or pricing information,or problems identified by our credit or fraud avoidance department.

    We may contact you if all or any portion of your order is cancelled or if additional information is required to accept the order. For prepaid orders the amount will be refunded to the original payment mode.

    The customer agrees not to dispute the decision made by Uniqstree  and accept the decision regarding the cancellation.

    Privacy Policy

    1. This privacy policy sets out how www.uniqstree.com uses and protects any information that you give www.uniqstree.com m when you use this website.
    2. www.uniqstree.com is committed to esuring that your privacy is protected.Should we ask you to provide certain information by which you can be identified when using this website,then you can be assured that it will only be used in accordance with this privace statement.
    3. www.uniqstree.com may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.
    We may collect the following information

    1. Name and Date of birth
    2. Contact information including email address
    3. Demographic information such as postcode, preferences and interests
    4. Other information relevant to customer surveys and/or offers
    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons

    1. Internal record keeping
    2. We may use the information to improve our products and services
    3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
    4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

    Security Policy

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
    How we use cookies
    1. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site
    2. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences
    3. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system
    4. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us
    5. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website
    Links to other websites
    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
    Controlling your personal information


    You may choose to restrict the collection or use of your personal information in the following ways:
    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
    • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@uniqstree.com
    • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
    • If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information found to be incorrect.