Uniqstree follows a Customer  Friendly policy to ensure your purchases are free of stress. We are always with you before and after your purchase. Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following Terms and Conditions.When can you request Exchange/Return & Refund1.Didn't Like the Outfit on You:No Worries incase you didnt like the Outfit on yourself, we shall be happy to exchange it with any other outfit of your choice or take return of the same. 2.Size Exchange:-Please always refer to the available size chart provided for each of our products to avoid/eliminate ordering wrong sizes for yourself. We also offer customization with respect to Size/Length/Sleeves & Necklines to leave no room for issues with fittings.However, in case you still ordered incorrect size of the article or the customer has any size issue with the product delivered then he/she needs to mail us at contact@uniqstree.com or whatsapp on 8595220085  within 24 Hours from the date of delivery. If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to borne by the customer in advance that is Rs 300. Please Note: Reverse pick-up might not be available on few Pincodes. In this case customer is requested to send back with customer name and mobile on it.  Customer gets a valid store credit note, only when the desired size of the product is not in stock, which you can use in next 3 Months on the UNIQSTREE website. Please make sure that you use the credit in one go. 2.Quality Defect/ Damaged Product: -Our quality is checked thoroughly before Shipping - however in an unfortunate event you find any “defect” or “damage” in our product, the same needs to informed to us within 24 hours of the delivery. We will help exchange/return the product if it passes our through audit/checks at the warehouse. For any unavoidable reason if exchange is not possible or available for the quality check passed item ,a store Credit Note would be issued against it. The credit note will be emailed to you, which you can use in next 3 Months on the UNIQSTREE website. Please make sure that you use the credit in one go.  4.Incorrect Order Sent: -Though multiple quality checks are run before shipping the product however due to some reason if still any incorrect order is sent out, kindly inform us within 24 hours of the delivery .We take full responsibility of exchanging it with the original ordered product with expedited timelines. Note:Opening Video of the parcel for the first time is mandatory in all the scenerios otherwise we will not be able to proceed with the exchange.  How can you request Exchange/Return& RefundIf your exchange/return reason matches with the above, please follow the steps to process Exchange/Return request.

• Please raise the Exchange/Return Request with reasons/pictures on Exchange/Return Request link (Link in the Footer of Uniqstree) within 24 hours of receipt of the product.
  
• Once the Exchange/Return Request is approved, we will Reverse pick the product. Kindly keep the product ready in its original state along with Tags for our delivery partner to pick up. 
• Incases of Returns, Refunds will be  made in the form of Store Credit note worth the order amount with a 3 Months validity, the same will be sent to the email address/whatsapp.
  
• For any kind of Exchange/Return an advance amount of INR 300 would need to be borne by the customer and incase of refund the same amount would be deducted from the amount to be refunded.
  
• Kindly refer to below conditions, falling under which makes the Exchange/Return/Refund/Discount Credit infeasible.

Conditions Under Which Return/Exchange/Refund is Not  Allowed

There are certain circumstances under which Uniqstree would not accept Exhange/Return. The following are the parameters that must be met for validating  Exchange/Return/Refund. Below conditions overrides any parameter/condition that coincides with the above-mentioned policies.

Clearance/Sale product cannot be Returned/Exchanged/Refunded.

The product must be unused & should not have any stain, sweat, or body odor on it.

No return shall be entertained if the Saree is purchased with Fall & Pico and/or Running blouse stitched or ready-to-wear.

Blouses are not considered for Exchange/Return/Refund:- Once the blouse is delivered to the customer, it is considered as the final sale involving no options of return/exchange/refund, so customers are requested not to place any return or refund requests post a blouse purchase.

IMPORTANT NOTES

• Exchange/Return  is allowed only once per order.
  
• Reverse pickup happens in 1-3 days and since loads of couriers must be combined the reverse transit may take up to 3-15 days. Some remote locations in Kashmir or the Northeast may even take up to 21 days to return the product. We would appreciate your patience and cooperation during this time.
• We also need an unboxing video sent on whatsapp +918595747807 along with Order# to claim a exchange/return of the product. Failing to provide which will make these requests invalid.

1. We provide FREE Delivery for all orders across India.
2.  Orders are dispatched within 24-48 hours during business days.Public holidays and weekends are not considered business days.
3. Deliveries are dependent upon shipping partners & the location of the delivery thereon. It takes between 1-7 days to reach a customer's location "after" dispatch. In Metro cities normally the package gets delivered within 1-2 days.
4. The Whatsapp account will receive the dispatch information with tracking number.

*Exceptions can be during peak festive season or restricted & remote locations. Please do reach out to us in case of any urgency so we can review possibilities to expedite.